RETURNS & EXCHANGES
Important Return Dates:
Estes Performance Concaves products may be returned if the request is submitted within 60 days of the invoice. Return requests submitted within 60 days of the invoice date will be processed with a 20% restocking fee. After 60 days from the invoice date, merchandise is not allowed for return and credit. Estes Performance Concaves will pay for shipping. Customer is responsible for palletizing and stretch wrapping product securely onto pallet. Returns will be processed and account will be credited within 14 business days once product has been received by Estes Performance Concaves.
In Good Faith Condition:
All customers must make a “diligent” or “good faith” effort to use the products as recommended by Estes Performance Concaves and it’s technicians advice. Many of the recommended settings and configurations made by Estes Performance Concaves and it’s technicians are non-traditional or uncommon in nature given the products are engineered to perform differently than OEM products.
Failure to make a “diligent” or “good faith” statement of use according to Estes Performance Concaves recommendations can result in forfeiture of full credit amount. No credit will be provided in the case of customers that cannot show a good faith effort to comply with the recommendations provided by Estes Performance Concaves or it’s employees or furnish a statement.
Return Product Condition:
All returns from customers must be clean and able to be resold. All returned items will be inspected by Estes Performance Concaves to determine their condition and eligibility for credit. Estes Performance Concave reserves the right to adjust the credit amount or issue a higher restocking charge for items that are not resalable. Special order, drop ship and discontinued items are not returnable.
Component parts of kits may not be returned for credit. Whole, entire kits may be returned. If a component part of a kit is defective, it may be returned to receive a warranty replacement.
In the case of warranty replacement parts being shipped to you, your account will be charged for the part at the time that replacement part is shipped. Once we receive the defective part back, and verify that it is indeed warrantable, we will credit your account to make the balance of the transaction $0. Estes Performance Concaves will cover ground freight on shipment of the replacement warranty part.
Once an order leaves Estes Performance Concaves facility (FOB shipping point – our dock) the product is owned by the buyer; therefore, any damages to the product are the buyer’s responsibility. Any claim for shortages must be made within 30 days of receipt of shipment.